The primary connection between Luthmore One and the Luthmore App happens via Wi-Fi connection.
If your app cannot connect to the boiler, please follow these steps to resolve.
Step By Step Guide:
1. Check your Wi-Fi connection status on the App by navigating to Setup > Boiler Settings > Network
The Network menu shown below shows:
- The network to which the boiler is connected
- The connection strength as denoted by the number of filled white lines in the Wi-Fi icon.
Image: Network Connection Status
2. Please ensure that the boiler is connected to your home Wi-Fi network by pressing the Network button shown above in the image above which can be accessed through the setup menu Setup > Boiler Settings > Network
3. If the connection strength is low, please check that your Wi-Fi router is close enough to your boiler to provide a robust connection. You can run a simple speed test next to the boiler from your mobile phone using a speed test tool like Ookla that will help you identify this.
If signal strength is still poor, and you cannot move the router closer to the boiler location to improve the signal, check that the router is not blocked or hidden away in a cupboard or behind any electrical equipment as this will impact performance.
You can also try rebooting your router. Your internet provider can provide details on how to complete a reboot successfully.
The Luthmore One is engineered for 2.4 GHz Wi‑Fi networks. This helps provides a stable connections at longer distances or through walls. Most routers broadcast both 2.4 GHz and 5 GHz, so where possible, ensure the 2.4 GHz option is enabled when connecting the boiler. Your internet service provider may be able to provide support if you're unsure on how to check or set this.
A Wi-Fi repeater or power line adaptor may be required to sufficiently improve signal strength.
If Wi-Fi connection is temporarily unavailable, as a user, you can still adjust some boiler setting using the ‘Basic Connect’ tool described in the Luthmore One User Manual.
If you're still experiencing any issues, please contact Customer Support on 01249 596588 or email help@luthmore.com